Last Updated: December 29, 2024

 

We want you to be completely satisfied with your purchase! Please review our return and refund policies below:  

We accept returns within 30 days of delivery, as long as the item is in its original condition—unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.  

How to Start a Return  

To use our self-service option follow the instructions below              

Click the profile icon in the store's navigation, or go directly to customer accounts.

1. Log in to your account:
    a. In the "Email" field, enter your email address, and then click "Continue".
    b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    c. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

Alternatively, you can start a return by filling out the return request form and submitting it. We’ll contact you with the next steps as soon as possible.  

If you have any return-related questions, contact us at info@thekillertee.com.

Return Shipping Costs  

Zero! Customers do not pay anything to return items.

 

Damages and Issues  

If your order arrives damaged, defective, or incorrect, please email us immediately at info@thekillertee.com with your order number and a photo of the item’s condition. We will review the situation on a case-by-case basis and work towards a solution.

Exchanges  

We do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and place a new order once your return is accepted.  

Refunds  

Once we’ve received and inspected your return, we’ll notify you of the refund status. Approved refunds will be issued to your original payment method within 10 business days. Please note, processing times may vary depending on your bank or credit card company.  

Non-Returnable Items  

Unfortunately, we cannot accept returns on sale items or gift cards.

Questions?  

If you have any additional questions about our shipping, returns, or refund policies, please don’t hesitate to contact us at info@thekillertee.com.